Term and Conditions

Noumoris Website – Terms and Conditions of Use 

1. Introduction

Welcome to the Noumoris website. 

The Website contains:

(a) a platform where you can book hotels, self-catering accommodation, car rentals and activities provided by third party suppliers; and complete the booking and make payment online through a payment gateway

b) alternatively, you may request quotations or assistance from our agents and subsequently effect offline bookings once availability is confirmed. 

This Website is provided solely to assist customers in gathering travel information, determining the availability of hotel accommodation, making bookings and effecting online payments.

2. Definitions

2.1 “BlueSky”, “us”, “we”, or “our” means BS Travel Management Ltd (company number: C06022393, whose registered office is at The Gardens Bagatelle Office Park, Moka, Mauritius;

2.2 “Website” means the website and mobile properties located at https://noumoris.bluesky.mu/and applicable country top level domains (including sub domains associated with them) on which the Service is made available and includes data contained on the website, chat function on the website and telephone conversations following requests received through the Website;

2.3 “Service” means the various different products and services that can be ordered, acquired, purchased, bought, paid, rented, provided, reserved, combined, or consummated by you from the Service Provider;

2.4 “Service Provider” means the provider of accommodations, transportation provider (e.g. car rentals, activities), and any related product or service as from time to time available for  Reservation on the Platform;

2.5 ” Service” means the online and offline purchase, order, (facilitated) payment, or reservation service as offered or enabled by BlueSky in respect to various products and services as from time to time made available or advertised on the Website; and

2.6 ” Reservation” means the order, purchase, payment, booking, or reservation of a hotel/Transfers/Activities and other related product and includes both online and offline reservations.

3 Acceptance

These Terms and Conditions of Use, as may be amended from time to time, apply to all our services made available online, through any mobile device, by email or by telephone. By accessing the Website and/or making use of the Land Services, you agree to be bound by these Terms and Conditions of Use, as amended from time to time.

Through the Website, we provide a platform through which you may search and make a reservation, purchase or pay in respect to the various products and services made available on the Website (i.e. the Land Service). We also provide the option of getting assistance from agents where you make a query and they get back to you with confirmation of availability before they communicate to you the payment process.  

Although we will use reasonable skill and care in performing our Land Service, we will not verify and cannot guarantee that all information is accurate, complete, or correct, nor can we be held responsible for any errors, any interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade, or maintenance of the Website or otherwise), inaccurate, misleading, or untrue information, nor non-delivery of information. Each service provider remains responsible at all times for the accuracy, completeness, and correctness of the (descriptive) information displayed on our Website. Our Website does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level, qualification, (star) rating, or type of accommodation of any Provider (or its facilities, venue, vehicles, (main or supplemental) products or services) made available, unless explicitly indicated or set out otherwise.

Our Land Service is made available for personal and non-commercial use only. Therefore, you are not allowed to resell, deep link, use, copy, monitor (e.g. spider, scrape), display, download, or reproduce any content or information, software, reservations, hotels, products, or services available on the Website for any commercial or competitive activity or purpose.

4 Scope of this Agreement 

By using the Land Services, you enter into a legally binding contractual relationship with the Service Providers with which you make a reservation or purchase a product or service (as applicable). From the point at which you make your Land Reservation, we act solely as an intermediary between you and the Service Provider. 

By making a Land Reservation with a Service Provider, you accept and agree to the relevant cancellation and no-show policies of the Service Provider and to any additional terms and conditions of the Service Provider that apply to your booking (including the terms and conditions of the Service Provider made available on the Website and/or that we provide to you during the booking process). 

By using the information/rates provided by a Service Provider, we shall take no responsibility for pricing errors from the suppliers. We reserve the right not to honour the booking placed in the event of such errors.

The general cancellation and no-show policy of each Service Provider is made available on the Website, during the reservation procedure and in the confirmation email or ticket (if applicable). Note that certain rates, fees, or special offers are not eligible for cancellation, refund, or change. 

Late payment, wrong bank, debit or credit card details, invalid credit/debit cards, or insufficient funds are for your own risk and account, and you will not be entitled to any refund of any (non-refundable) prepaid amount unless the Service Provider agrees or allows otherwise under its (pre)payment and cancellation policy.

If you want to review, adjust, or cancel your Reservation, revert to the confirmation email and follow the instructions therein. Note that you may be charged for your cancellation in accordance with the Service Provider’s cancellation, (pre)payment and no-show policy, or not be entitled to any repayment of any (pre)paid amount. We recommend that you read the cancellation, (pre)payment and no-show policy of the accommodation provider carefully prior to making your reservation, and remember to make further payments on time as may be required for the relevant reservation. 

If you are unable to undertake your booking due to:

(a) unexpected health or medical events, including (but not limited to) death, pregnancy, broken bones and hospitalization; or

(b) unavoidable and exceptional circumstances that are not within your or our control, such as natural disasters, , wars, a high level  warning issued by government or authority ;

(c) epidemics/pandemics or collapse of buildings, fires, explosions or accidents,

please get in touch with us for information on how we may assist you.

If you have a late or delayed arrival on the check-in date , make sure to communicate this with the Service Provider in a timely way so they know when to expect you to avoid cancellation of your  (Reservation) or charge of the no-show fee. Our customer service department can help you if needed with informing the Land Provider. BlueSky does not accept any liability or responsibility for the consequences of your delayed arrival or any cancellation or charged no-show fee by the Service Provider.

5.1 Prices & Booking details

All prices are listed in Mauritian Rupees and inclusive of VAT at the applicable rate at time of order

All purchases are final and non-refundable once booking is confirmed. However, in case you have already paid for your booking but there is no availability, our agents will provide you with similar alternatives and if these are not available, we will refund you. 

You must be a Mauritian Citizen or a Resident holding a Residence permit 

You should ensure that all details provided by you when making your booking (such as name, ID Details, contact details, payment details and dates) are accurate and complete.

5.2 Booking process

For offline booking, ie if you requested the assistance of an agent, once the availability is confirmed, a payment link will be sent to you by mail. Your order will be confirmed only once payment has hit our bank account. On the other hand, if you choose to book and pay online, you will enter the payment gateway of MIPS for maximum security and this is where you will input your credit card details. However making a booking and a payment does not fully guarantee nor confirm your booking as this will depend on external party availability which we will contact you to confirm. 

For both booking scenarios, in the event that the hotel requested is not available, we shall propose another option or if you are not agreeable or payment has already been made, a full refund will be done which might take up to 5 working days. 

We shall not be held responsible if booking is cancelled by the supplier if payment is not received on time.

Once payment is confirmed, you will receive an email from us to confirm same. You agree to check the details in the email and to inform us immediately if any of the details are incorrect. Your voucher will be then be issued and will be in the form of an e-voucher.

Sometimes, it might take a little longer for your voucher to be issued but it will be issued no later than 72 hours before your hotel date is scheduled. When your voucher is issued, we will also provide you with the Hotel or supplier booking reference in the confirmation email. 

We will assign a BlueSky booking number to your booking and it will help us if you can tell us the BlueSky booking number whenever you contact us about your booking. 

If you encounter a problem when you submit your payment, please do not submit the payment again. You can confirm whether your booking was successfully made by contacting us using the details set out below.

5.3 Changing or Cancelling your Booking

\Please note that you may have selected a service that cannot be changed and refunded. The costs associated with the rebooked services or changes will be communicated before the changes. This information should be read carefully before finalizing your booking. If you are unsure whether your hotels or other services permits changes and/or refunds for cancellation, please contact us using the details below. 

Where your hotel or other services permit changes and/or refunds for cancellation, you can request this or by contacting us through the website or the number/email below.

When your hotel or other services permit changes, the services that you can change may be limited by the suppliers, so all of the options on our Website may not be available to you. We will provide you with information on the available options when we receive your request to change your booking.

6 Your commitments

When using the Services, you undertake that you shall not:

(a) use an invalid bank card or a bank card that you are not authorized to use;

(b) impersonate any person, or misrepresent your identity or affiliation with any person;

(c) provide inaccurate information to us;

(d) do anything unlawful, misleading, or fraudulent or for an illegal or unauthorized purpose;

(e) breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence;

(f) breach (or help or encourage others to breach) these Terms and Conditions of Use;

(g) violate any laws and regulations or regulatory requirements; or

(h) do anything which may interfere with or impair the intended operation of the Website.

You are responsible for maintaining the confidentiality of your Website access information (such as booking references ). You may choose to permit family members, friends or colleagues to access the Website on your behalf by providing Website access information and/or booking data to such persons provided that:

(a) you have obtained the consent of any other persons whose booking data or personal data is accessible with your Website access information; and

(b) you accept full responsibility for the acts and omissions of that person when accessing the Website using the Website access information and/or booking data provided by you whether such access is authorised by you or not.

7 Data Protection and Cookie

When we are required to process your personal data in connection with your use of the Website, we will do so in accordance with the Data Protection Act 2017, which is itself aligned with the General Data Protection Regulation (GDPR). We encourage you to consult our Data Protection Notice, where the details of such processing are set out.

8 Intellectual Property

You agree that the Website and its components, including the graphics, logos, trade and service marks, photos, videos, text, user interface, audio clips, video clips, software and other contents thereon, contain proprietary information and material which are owned by us and/or our licensors and/or third party service providers, and which are protected by intellectual property, copyright and other laws. You agree that you will not use any such proprietary information or materials in any way whatsoever which is not related to the proper and intended use of the Website.

No portion of the Website may be reproduced in any form or by any means, except as expressly permitted in these Terms and Conditions of Use. You agree that you shall not modify, reverse-engineer, lease, loan, sell, distribute, create derivative works or otherwise exploit the Website and/or its contents in any unauthorised way whatsoever.

9 Liability

The Website is provided to you on an “as is” basis. We cannot guarantee that it will be safe and secure or will work perfectly at all times. To the extent permitted by law, we also disclaim all warranties, whether express or implied (including warranties of merchantability, fitness for a particular purpose, title and non-infringement).

All software products downloaded from any section of the Website are downloaded, installed, and used totally and entirely at your own risk.

We do not control the websites or apps of third parties. We are not responsible for the content, services and features offered by other people, companies, websites or apps even if you access them through the Website. 

We wish to draw your attention to the fact that we are not agents of the Land Providers. Consequently, we shall not be held liable for any prejudice caused to you as a result of any act or omission of the Service Providers.

To the extent permitted we shall not be liable for any loss or damage incurred as a result of:

(a) incorrect details (such as Name, ID Details, Passport Details, Contact Details, Payment details and dates) submitted by you when making your booking;

(b) not being able to contact you with important information about your booking (such as change in Schedule, flight cancellation etc.,) where you have provided incorrect contact details; 

(c) you are being denied check in, due to Passport Details /ID Details provided by you during your booking not matching those on your passport/Id Details;

(d) any duplicate bookings made by you by error;

(e) any direct communications between you and the relevant Service Provider; or

(f) false, inaccurate, outdated or incomplete payment information provided by you.

Subject to the limitations set out in these Terms and Conditions of Use and to the extent permitted by law, we will only be liable for direct damages actually suffered, paid, or incurred by you due to an attributable shortcoming of our obligations in respect of the Land Services, up to an aggregate amount of (i) the aggregate cost of your Land Reservation; or (ii)  the sum of twenty-five thousand rupees (MUR 25,000).

We make no representations or warranties with respect to the bookings, whether implied, statutory or otherwise, including any implied warranties of merchantability, title, non-infringement, or fitness for a particular purpose. You acknowledge and agree that the relevant Service Provider is solely responsible and assumes all responsibility and liability in respect of the booking (including any warranties and representations made by the Service Provider). 

10 Credit Card Payments

Without prejudice to any other action we may take, we may cancel a confirmed  Reservation if we have reason to believe that the services have been bought using a fraudulent card or if there is a risk of liability for BlueSky for the transaction made.

For Credit Card Payments, BlueSky shall not in any way whatsoever be responsible or liable for any charge including without limitation foreign transaction fees that may be levied on the transaction by your bank.

11 Links to other websites

This Website may include links to other internet sites. We do not endorse any such websites and we are not responsible for the information, material, products or services contained on or accessible through those websites. Your access and use of such websites remain solely at your own risk.

12 Contact Details

You can contact us by calling our customer support team during office hours (08.30-17.00) on 2026765 and 54972524 (after office hours), or by emailing us on bluesky.holidays@bluesky.mu.

13 Termination and Modification

If:

(a) you fail, or we suspect on reasonable grounds that you have failed, to comply with these Terms and Conditions of Use;

(b) we believe that your continued use of the Website may cause us prejudice,

we may, without notice to you, preclude your access to the Website.

We also reserve the right, in our sole discretion and at any time, without notice, to change, limit, discontinue or suspend any aspect, content, or feature of the Website (or the whole Website), as well and any aspect pertaining to the use of the Website. We may make changes to the Trip Services, information, products and other materials on this Website or discontinue this Website, at any time without notice. 

We shall not be liable to you for any prejudice which you may suffer as a result of such termination or modification.

14 Governing law and dispute resolution

These Terms and Conditions of Use are governed by the laws of Mauritius and any dispute relating to same shall be submitted to the Courts of Mauritius.